PowerCord Energy LLC ("PowerCord," "we," "us," or "our") collects information you provide directly to us and information generated through your use of our services.
Our websites use a first-party analytics cookie that we operate ourselves. When you visit powercordenergy.com, docs.powercordenergy.com, or audit.powercordenergy.com, we set a cookie named pcv containing a random identifier. It lets us see which pages a visitor views across our sites. The cookie lasts up to 400 days and is shared only across our own powercordenergy.com domains. The data goes to our own systems. We do not sell it or share it with advertising networks. We record a protected, one-way scrambled version of your IP address rather than the address itself. We also use Google Analytics, a third-party analytics service, to measure overall site traffic.
Links in emails we send you may include a token tied to your contact record. When you click one of those links and visit our websites, the token connects your visit, and your later browsing on our sites, to your contact record in our customer system. We use this to understand which topics interest you and to follow up appropriately. This applies only to links that lead to our own powercordenergy.com websites.
We use the information we collect for the following purposes:
By providing your mobile phone number and enrolling in our service, you consent to receive SMS messages from PowerCord Energy. These messages may include account alerts, enrollment confirmations, service notifications, and other communications related to your electricity service.
Mobile opt-in data and consent is never shared with third parties for their own marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Standard message and data rates may apply. Message frequency varies based on account activity.
We do not sell your personal information.
We share your information only in the following circumstances:
We share information with vendors and service providers who support our operations, including retail electric providers (REPs), technology platforms, and payment processors. These parties are authorized to use your information only as necessary to provide services to us.
To enroll you in electricity service, we share necessary information with your assigned retail electric provider. This includes your name, address, contact information, and lease dates required to initiate and manage your contract.
We may share enrollment status information with your property management company to facilitate lease-synchronized service delivery. We do not share billing or payment information with property managers.
We may disclose your information when required by law, court order, regulatory requirement, or to protect the rights and safety of PowerCord, its customers, or the public. As a Texas-regulated electricity broker, we are subject to disclosure requirements from the Public Utility Commission of Texas (PUCT).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we securely delete or anonymize it.
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
To exercise any of these rights, contact us using the information in Section 8 below. We will respond to your request within a reasonable timeframe consistent with applicable law.
PowerCord Energy operates under oversight of the Public Utility Commission of Texas (PUCT) as a registered electricity broker (Registration No. BR240257). Our enrollment practices comply with PUCT Substantive Rules, including rules governing customer protections, broker conduct, and disclosure requirements.
PowerCord Energy is not a transmission or distribution utility and does not own or operate electricity infrastructure. We act as a broker facilitating enrollment agreements between customers and licensed retail electric providers.
If you have a complaint or concern about your electricity service that PowerCord is unable to resolve, you may contact the PUCT directly:
If you have questions about this Privacy Policy or our privacy practices, please contact us:
PowerCord Energy LLC
3400 N. Central Expwy, Stes. 110-277
Richardson, Texas 75080
Email: [email protected]
Phone: 214-831-6510
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by a notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.