Privacy Policy

1. Information We Collect

PowerCord Energy LLC ("PowerCord," "we," "us," or "our") collects information you provide directly to us and information generated through your use of our services.

Personal Information

• Name, email address, phone number, and mailing address
• Apartment unit number and property address
• Lease start and end dates
• Identity verification information as required for electricity enrollment

Service Data

• Electricity account details and contract information
• Transaction and billing history related to your enrollment
• Enrollment status and account activity

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage electricity enrollment services on your behalf
• To manage your account and communicate about your service status
• To respond to support requests and resolve issues
• To send service notifications, enrollment confirmations, and account alerts
• To deliver marketing communications, where you have provided consent
• To improve the quality and functionality of our services
• To comply with applicable legal obligations, including PUCT regulations
• To detect and prevent fraud or unauthorized use of our services

3. SMS Communications

By providing your mobile phone number and enrolling in our service, you consent to receive SMS messages from PowerCord Energy. These messages may include account alerts, enrollment confirmations, service notifications, and other communications related to your electricity service.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Standard message and data rates may apply. Message frequency varies based on account activity.

4. How We Share Your Information

We share your information only in the following circumstances:

Service Providers

We share information with vendors and service providers who support our operations, including retail electric providers (REPs), technology platforms, and payment processors. These parties are authorized to use your information only as necessary to provide services to us.

Utilities and REPs

To enroll you in electricity service, we share necessary information with your assigned retail electric provider. This includes your name, address, contact information, and lease dates required to initiate and manage your contract.

Property Managers

We may share enrollment status information with your property management company to facilitate lease-synchronized service delivery. We do not share billing or payment information with property managers.

Legal Requirements

We may disclose your information when required by law, court order, regulatory requirement, or to protect the rights and safety of PowerCord, its customers, or the public. As a Texas-regulated electricity broker, we are subject to disclosure requirements from the Public Utility Commission of Texas (PUCT).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Security and Retention

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we securely delete or anonymize it.

6. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or replying STOP to any SMS message.

To exercise any of these rights, contact us using the information in Section 8 below. We will respond to your request within a reasonable timeframe consistent with applicable law.

7. Texas Regulatory Compliance

PowerCord Energy operates under oversight of the Public Utility Commission of Texas (PUCT) as a registered electricity broker (Registration No. BR240257). Our enrollment practices comply with PUCT Substantive Rules, including rules governing customer protections, broker conduct, and disclosure requirements.

PowerCord Energy is not a transmission or distribution utility and does not own or operate electricity infrastructure. We act as a broker facilitating enrollment agreements between customers and licensed retail electric providers.

If you have a complaint or concern about your electricity service that PowerCord is unable to resolve, you may contact the PUCT directly:

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by a notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.