For property managers assisting tenants with PowerCord Energy signup

WHAT IS POWERCORD?

What is PowerCord Energy?
PowerCord Energy is an electricity enrollment service that connects with your property management system to automate tenant electricity setup. It ensures contracts start and stop with the lease—reducing hassle for both residents and staff.

Why is our property using PowerCord?
Your property uses PowerCord to make electricity enrollment faster, simpler, and compliant. Tenants get contracts that match their lease dates, with no deposit and no early termination fees when they move out on time.

SECTION: TENANT SIGN-UP

How does a tenant enroll in electricity service?
After signing their lease, the tenant receives a “Welcome Home” email from PowerCord. It includes a personalized link to enroll. The form is pre-filled from their lease—tenants just need to review and confirm

What if a tenant can’t find the email?
Ask them to check their spam or promotions folder. If needed, direct them to the on-site QR code, the QR code at the top of this page, or contact PowerCord support to resend the link.

What if the tenant hasn’t enrolled by move-in?
Remind them that the sign-up process is simple and takes only a few minutes. Their lease dates are already matched. If urgent, they can scan the QR code or visit the direct link.

SECTION: CHOICE AND COST

Is PowerCord the only electricity option?
No. Tenants are free to choose another provider. However, PowerCord is designed to prevent common problems—like early termination fees, delayed activation, or service gaps.

Is this service more expensive than shopping online?
PowerCord does not mark up electricity. Pricing is negotiated through volume and automation. While tenants may find other offers, PowerCord emphasizes lease-aligned convenience and contract protection—not lowest-price promotions.

Does PowerCord charge tenants a fee?
No. There are no enrollment fees. In most cases, there is also no deposit required.

SECTION: MOVING OUT OR BREAKING LEASES

What happens when a tenant moves out?
PowerCord automatically ends the contract based on verified lease data. There’s no need for the tenant or the property to take further action.

What if the tenant moves out early?
If the tenant moves out early and the property has confirmed the lease change, PowerCord can coordinate early termination with the provider. In most cases, the tenant won’t be charged an early termination fee.

SECTION: SERVICE AND SUPPORT

Who do tenants contact if they have questions about their electricity?
All tenant electricity questions should be directed to PowerCord Energy—not the leasing office. Tenants can reply to their enrollment email or visit info@powercordenergy.com to reach customer service.

What if the tenant wants to change their plan later?
They can contact PowerCord support to discuss changes. However, their contract is matched to the lease to avoid early termination risk, so changes are typically not recommended unless they are extending or ending the lease.

SECTION: PROPERTY MANAGER ACTIONS

What do I need to do as a property manager?
Just introduce PowerCord at lease signing and point tenants to their Welcome Home email or the QR code. You don’t manage accounts, track enrollment, or call providers.

Can I see who has enrolled?
PowerCord handles all backend tracking and reporting. You don’t need to monitor enrollment unless otherwise directed.

What if I have a question I don’t see here?
Reach out to your internal leasing lead or PowerCord Energy’s property support team here:

Contact info@powercordenergy.com or call/text 214-831-6510 or afterhours use this form:

Property Manager Help Page

Tenant Signup Link